2018 Newsletters

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October 2018 Newsletter




Excite your customer and specify something interesting!

Attend a Combi-Steam Demonstration at our showroom (limited seating, register here )



John S: The Man Behind the Scenes

Many know that Kieffer’s is in it’s fourth generation as a family-run company. But what some don’t realize is that John Suhadolnik (John Kieffer’s brother-in-law, and Jace Kieffer’s uncle)- known here as “S”, has been in running the operations department for 31 years now. He likes to stay out of the spotlight, so naturally we wanted to do a piece on him.

He met Mary Ellen Kieffer in the Fall of 1980 in college at LaSalle, and it was love at first sight. After John and Brenda Kieffer took over the family business in 1987, John Kieffer successfully recruited his brother-in-law, ”S” to join the team after a few years of convincing.

“Nothing and everything has changed since then,” S admits. “It’s planning deliveries and schedules days out,and being nimble enough to make changes on the fly.” Some of the major changes he may tell you, is that over the last five years we have been doing large multi-unit projects, which may be the same process but on a much larger scale. To support operations, we have a full staff of Logistic Coordinators working with project managers on the construction schedule.  When he first started, trade partners made up less than 5% of sales, and they now account for around 84%, so the focus and the future of Kieffer’s is clear. “Our focus on the various trades is something that has empowered us to endure.”

One of the other major changes/evolutions in the last 5 years is the integration of the CRM (customer relationship management) tool—a proprietary and custom online database that connects our salespeople with the trade partner’s purchases, warranties and information at the click of the button. There is also new functionality that is integrating more of the installation and delivery schedules. One thing that will not change, S assures us, are last minute changes—as is true with every construction schedule. That is where the person and communication is a key component, and the technology is only there as a tool and resource. And that, he concludes, is something that does not change.



Miele: Project Highlight

A new generation of extremely slender skyscrapers is altering the New York skyline. Rising to over one thousand feet above midtown Manhattent. One57 is the seventh tallest building in the Big Apple. Although it’s right in the heart of the city, the location near Central Park provides a leafy outlook – and a landmark for the walkers in the park.

Interior design by the Danish designer Thomas Juul-Hansen. Inspired by French modern style, natural surfaces are predominant. The whole interior design of the apartments was created exclusively for One57 – including the kitchens.

Miele also has builder programs for custom builders. To find out more, contact your Kieffer’s Trade Account Manager or email trade@kieffers.com



Cooking+Steam= Amazing



Precise control heat, steam and airflow with any dish, from roast chicken to chocolate brownies to garlic-roasted asparagus. Even bake bread like a pro and bring leftovers back to life. The ten modes are Steam, Auto Steam Bake, Convection, Convection Humid, Convection Steam, Gourmet, Slow Roast, Reheat, Recipes and Keep Warm.


Simply tell it the type of food you are putting in the oven – anything from a soufflé to a crown roast to a few sweet potatoes. The climate sensor detects the volume, shape and consistency and adjusts time, temperature and humidity for guesswork-free delicious results, every time.


The unit can be installed flush with cabinetry and paired with other Wolf products to seamlessly integrate into your kitchen design. And since it isn’t plumbed, it can be installed anywhere without requiring special water lines.


The oven’s large water tank provides 90 minutes of continuous steam cooking. Thoughtfully designed, it can be refilled when needed without opening the oven door and interrupting the cooking process.


Built with superior-quality materials, Wolf products are designed to last a minimum of 20 years under far heavier use than any home cook will ever subject them to. To ensure reliability, engineers stress-test designs under laboratory conditions that simulate years of use. Major components are tested and subjected to extreme stresses prior to going into the final design of the unit, and every major function of every completed product is tested before shipping.


Coming soon

Nugget Ice Machines designed with the residential customer in mind. Providing unsurpassed performance with exclusive features such as the highest production of up to 90 lbs. of ice per day, 5 levels of ice density(from nugget to flake ince), and options with an interior water dispenser. 






  • U-Choose feature offers five levels of ice density
  • Produces up to 90 lb of ice per day
  • Industry Leading: Stores 30 lb of ice
  • Makes cylindrical compressed ice bits approx. 3⁄4” L x 1⁄2” H
  • Eco friendly – uses only 2 oz of water per 1 lb of ice produced
  • Digital touch pad control with blue LED display
  • Indicator alert notifies user when cleaning is needed
  • Soft close door with articulating hinge
  • Bright white LED lighting
  • Easiest nugget ice machine cleaning process in the industry
  • Integrated model requires 3⁄4” custom door panel and handle (not supplied by U-Line)
  • Field reversible door is shipped right-hand hinged
  • Built-in or freestanding
  • Four adjustable leveling legs
  • Factory installed drain pump model available


The Appliance Lifecycle!

Many of our trade partner’s or their clients ask If you want to make sure you get all the useful life out of your appliances, we’re here to help. Here are some tips from our trade account managers to help your customers maintain your appliances, so they work for as long as possible.

Dishwashers: 10-13 years

While you don’t have to pre-wash your dishes before putting them in the dishwasher, with most dishwashers you should scrape dishes before loading them. Also, there are products specially formulated to clean your dishwasher, and you may prefer to use those. But you can just as easily run your empty machine using white vinegar once a month, more often if you see signs that the dishes are not coming out of the wash totally clean.

Washers: 10-13 years

Top loading washers typically last a few years longer than a front-loader. Wipe a front-loader’s gasket after you’ve finished doing the laundry, and leave the washer door ajar between loads, so it can dry out.

Dryers: 10-13 years

Most everyone knows to clean out the lint filter every time you use the dryer, but washing it every three months with a bit of detergent and cleaning the vent from the back of the dryer every other year will also extend the life of your dryer and prevent hazards.

Oven ranges: 10-15 years

Don’t use the self-cleaning function. Self-cleaning, often with temperatures that go over 1000°, is a particular problem. The elements and the oven just get so hot — much, much hotter than the 350° to 500° range of normal baking — that sometimes fuses pop and control panels burn out.

Refrigerators: 10 years

Dirt, dust, and pet hair can clog up refrigerator coils, restricting air flow and causing the refrigerator to work harder to keep cool. Once or twice a year, use a handheld vacuum to clean the coils and suck up any loose particles. The location of refrigerator coils varies by model, but most can be found either behind the kick plate (the front panel near the floor) or at the rear of the fridge.

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July 2018 Newsletter


Have you or your clients ever discussed a combi-steam oven? Or are you looking for something to include in a kitchen design for the discerning customer?

Come see a live cooking demo July 30th in our new demo kitchen- we’ll go over the features and benefits (LIVE) from brands like Dacor, Miele, Wolf, Thermador, Jennair and Sharp.


RSVP today! (Seating is limited)

The Rivera Brothers

Bringing Families Together

Written by:  Interns Lisa Cunningham & Greta Phillips

Anyone who has siblings or close family members knows what sibling rivalry is like. This is especially common in siblings that are close in age.  Lucas Rivera and his brother, Dante Rivera, who both work as Installers at Kieffer’s Appliances are also no strangers to this competitive nature.  Lucas began working at Kieffer’s Appliances almost two years ago, and soon after, his brother, Dante, also joined the staff. When Lucas originally found out Dante was searching for a job, he quickly encouraged him to consider working at Kieffer’s.

“When my brother was inquiring about a job, I directed him to Mr. Kieffer,” Lucas said. “I knew that he was going to pass the interview too, I mean it’s us.”

The two brothers, who are nine months apart, were raised by their single mother and grew up alongside their younger brother and sister. According to Dante, the brothers developed a sibling rivalry at a young age. “When we were kids we were competitive,” Dante said. “After a while, we came to an agreement where instead of wanting to fight with each other, we sit down and talk,” Dante said. Thanks to their respective jobs at Kieffer’s, they have found a way to turn their competitive tendencies into something that benefits them, their relationship, and their work. They enjoy the time they spend together on the job. “We challenge each other, and we make it fun. When we work together, I know it’s going to be a better day.” Lucas said. Lucas and Dante speak fondly of their time at Kieffer’s and appreciate that John Kieffer himself keeps the importance of family as one of the company’s pillars of success by hosting galas, holiday parties and more for all the employees. “What surprised the most about working here is the gatherings,” Dante said. “At every other company I have worked at, they don’t really do stuff like that. Where he’s like more family oriented and everybody is like just business.” Lucas agrees that this type of welcoming, kind, and personal work environment is not something you find every day. “I never had a boss like that. He can be stern, but like he said he can also be a friend,” Lucas said. Although they do not work with each other every day and have their own families to take care of, Lucas and Dante have been able to maintain a close relationship with each other and make time for one another as much as possible.

Kalamazoo.  Go Ahead and Drool.

Kalamazoo Outdoor Gourmet is the leader in outdoor kitchens. Their grills, pizza ovens, smoker cabinets, refrigeration and cabinetry set the standard for performance, quality and innovation. The unwavering commitment to hand-crafted production sets Kalamazoo’s product line apart from the rest. They offer the most extensive outdoor kitchen collections in the world, with a vast range of options to meet even the most unique needs. Experience a Kalamazoo outdoor kitchen and one thing becomes clear: form and function are united, and every design detail is considered.

Kalamazoo’s ultimate goal is to support you throughout the design journey and create a stunning space that will be a joy to use for years to come.

Product Highlights:

  • The Ultimate High-Performance Grills: The world’s best grills come from Kalamazoo. Discover high powered grilling with the Hybrid Fire Grill that cooks with any combination of gas, wood and charcoal. Harness the rugged intensity of life wood-fired grilling of the Argentinian-style Gaucho Grill.
  • Outdoor Pizza Ovens Worthy of Napoli: Reaching temperatures more than 800°F, Kalamazoo’s Artisan Quality Pizza Ovens cook perfect Neapolitan-style pizza in just two minutes.
  • The World’s First Undercounter Charcoal Smoker Cabinet: The competition-grade, gravity-fed charcoal Smoker Cabinet by Kalamazoo is designed to be seamlessly integrated into the most sophisticated outdoor kitchens.
  • Two Comprehensive Lines of Outdoor Cabinets: Create the outdoor kitchen of your dreams with a choice of two distinctly different collections of outdoor cabinetry tailored to meet your personal style with a variety of different textures, materials, colors and configuration options.
  • The World’s First Full Outdoor Kitchen Collection Available in Marine-Grade Stainless Steel: Offering homeowners the option to upgrade their kitchen with additional corrosion resistance for coastal climates.

Miele’s Combi-Steam Oven

Now a Full-Fledged Oven Function


Steam has been used in professional kitchens for years and is becoming all the rage with the discerning high-end residential customer.  Miele just launched the XXL Combi-Steam Oven (DGC6760) that has three appliances in one.

The three options:

  • Steam Oven:
    • As the cooking duration for cooking with steam are the same as in a saucepan, you do not have to change your cooking habits
    • External steam heats up the cooking time and steam distribution for even results
  • Convection
    • Feel free to use the convection fan as an option to cook your dishes more quickly and evenly
  • Conventional Heating and Grilling
    • A combination of moist and dry heat for perfect results, particularly when baking or roasting

Some other highlights of the Combi-Steam Oven are the electronic climate control sensor that measures and regulates moisture, automatic menu cooking that allows combine up to three programs for different foods, and the RemoteVision WiFi technology that connects to Miele’s monitoring center to help with any problems.

Miele Combi-Steam ovens are ideal for cooking a wide array of dishes.  With your Combi-Steam oven, you can cook various dishes individually or an entire meal all at once! Utilize all of the XXL’s shelves for a comprehensive cooking experience! You can prepare a crisp pastry tart, a juicy roast, and a veggie side dish that’s bursting with flavor, simultaneously.

The Miele combi-steam oven works intuitively in a step-by-step format. With 11 main operating modes at your fingertips, pre-heat is just a touch away. The Master Chef program boasts more than 100 recipes for simple food items from grains and vegetables to exotic foods such as salsify and ostrich.

The XXL Combi-Steam oven will be available as plumbed or non-plumbed. Additionally, a 30” Trim Kit to mount the XXL model over a 30” oven will become available some time in 2018.

The only all-black stainless steel pro range, now on display!

Explore the full Dacor line in live kitchen settings and a variety of applications and kitchen styles, too.

Steam-Roasting and Steam-Baking

For meats that are juicy on the inside, yet brown and crispy on the outside, and bread that is fluffy and moist on the inside, yet flaky on the outside.

Dual-Stack Sealed Brass Burners

From the ultimate power of 22K BTUs to the precision of a delicate 77 BTU controlled simmer, this is truly a range with range.

Wi-Fi-Enables Seven-Inch LCD Control Panel

The touch interface serves as your culinary command center, allowing you to effortlessly swipe through cooking functions, access pre-programmed settings and follow step-by-step recipes.


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January 2018 Newsletter

Growing Up in the Business

Written by: Katie Marmero

When I was young, I always had the best playhouse, rocket ship, and theater set the school play had ever seen – all from cardboard and all from my family business.   Growing up in the appliance business came with those perks, but I put in hard work for each one of those boxes!   My other friends didn’t spend time at work with their parents or help out in their offices, but this was the norm for me.

As a child, the warehouse was the best place for hide and seek and dusting the showroom always got me a movie ticket.  As a teenager, instead of babysitting like my friends, I was answering phone calls, doing inventory with my dad, or filing bills for my mom.  Through college, I worked in the service department over summers and holidays and then moved back after graduation to manage the logistics of the new online sales department.  A few years later, the decision was made to sell the business and my work there ended shortly after.

It was a hard transition after 26 years in the business, but I was 100% positive that this was going to change my career path – I was going to use my college degree, or get a new one, or at least find a job in Philadelphia that I can walk to and get rid of my car, right?  I had big plans all during a huge job recession.  I got some calls from other local businesses that were hiring in retail or administration that knew my family, but that wasn’t what I was looking for.

A few months later, I got a phone call from John Kieffer, and after telling him I wasn’t looking for a retail position, he asked me to come in and talk about other opportunities.

Kieffer’s has outside Trade Account Managers, which are committed to the trade, with direct support. That may sound smart and simple, but it is not the norm for a family-owned appliance business.  I had never worked in sales.  I came from a service background.  I knew the products from listening to sales in the showroom, and model numbers from doing inventory; so why not sales?  But stuck in appliances, again?   My husband assured me this should be my next step.  “You KNOW this” he said.  I stopped fighting it, I stopped looking for the big change and started looking forward to something familiar.

The background my family had provided, prepared me to succeed in the industry and the support of a new family pushed me to learn the new skills needed to succeed in service-oriented sales.  One of the most interesting parts of the transition was meeting Jace Kieffer, the 3rd generation, and finding out that we had a similar experience growing up in the industry.  I have a lovely degree hanging on my wall, and I drive to see clients pretty much every day, so still have the car, but it turns out my biggest plan was in the works well before I knew it.


Jennair’s Accolade

Does your kitchen have a sleek and modern design where a hood just doesn’t work? Individually crafted and hand-polished, Jennair’s Accolade downdraft’s graceful movement is matched by its singular performance: it powerfully, quietly, and beautifully clears the air; then disappears on command.  Let’s look at some of it’s hot features!

  1. The Accolade makes a bold statement by elegantly rising up to 19 inches and removing all the odors and smells from all types of cookware – from shallow sauté pans to tall stockpots.
  2. It comes with three exhaust positions that help ensure optimal installation of the unit.  It also has four-fan speeds, so it can handle all types of cooking.
  3. The design of this downdraft is curved; which helps capture a lot of smoke and the 10” round exterior venting enables quiet airflow for efficient performance.
  4. This downdraft is extremely intuitive.  The timed blower clears the kitchen of cooking vapors, even after the food has finished cooking by gradually reducing the speed until it turns off.
  5. Concealed controls, yet easily accessible, maintain the hood’s elegant aesthetic.  Additionally, the LED lighting also adds a refined look to your kitchen.


Seeing is believing! Stop by our Lansdale showroom to test it for yourself.


The How and Why of Connected Appliances: Bosch Feature

The future has arrived.  Many manufacturers have already or are planning to integrate smart technology into appliances, and Bosch is no exception. From doing the dishes, to brewing a frothy latte, to keeping an eye on your oven, the Home Connect app allows your customer to remotely monitor and control your Bosch appliances from your smartphone or tablet for greater convenience and safety.  Some customers see why this is so important, other’s may need a few examples of how smart appliances can make their life better.

Download the Home Connect App from the Apple App Store (iOS)

Download the Home Connect App from the Google Play Store (Android)

  1. Coffee that’s ready before you are – the Home Connect app lets you order coffee from anywhere in your home, using your smartphone or tablet.  Every second counts in the morning in most households, and having the perfect cup of coffee waiting for you (yes, you can save coffee recipes) is quite the luxury.


  1. Speaking of busy mornings, if you forgot to start the dishwasher, have no fear; you can start the dishwasher from anywhere.  To keep your dishwasher performing at its very best, Home Connect can alert you whenever your dishwasher is running low on rinse aid, detergent tabs and salt—and if you have Amazon, it can even order dish tabs when you’re running low.


  1. A refrigerator that notifies you when the door is left open.  Your Bosch connected refrigerator can notify you on your smartphone or tablet if the temperature increases, in the case that the door didn’t quite close all the way.  The Home Connect app also offers helpful tips, like when adding new food to the freezer, help it freeze faster and prevent your existing food from defrosting by activating the SuperFreeze function. With Home Connect, it’s easy to activate SuperFreeze from anywhere.  Plus, your freezer will automatically return to normal after a set time, for optimum efficiency.


  1. Save time by preheating your oven from anywhere.  Remote preheat lets you turn on your Home Connect enabled oven remotely using your smartphone.  Activate push notifications in the app, and you’ll get the information you need to monitor the entire cooking process.  You’ll not only be able to see when the oven is preheated, but you’ll also be notified as soon as your meal is ready.  And if you need to adjust the oven temperature, you can simply do it from within the app—a great option for the customer who wants a preheated oven by the time they get home from work or the grocery store.  And if you forget to turn off the oven, you can turn it off from anywhere.  All that, along with helpful recipe tips and tricks, to up your game in the kitchen.


  1. Start your laundry, even when you’re on-the-go. With your Bosch connected washing machine, you can start or adjust a load of laundry from anywhere, using your smartphone or tablet.  This is especially handy for those last-minute changes in life.


  1. Turn your smartphone into the ultimate Bosch repair kit.  It can be stressful if your home appliances don’t work the way they’re supposed to. Remote diagnostics is here to help.  Simply call the Home Connect phone number and make an appointment for a remote diagnosis of your connected appliance.  With your permission, Bosch Customer Service can remotely access your appliance, locate the problem area, and provide advice on the best solution.  In the event that the problem cannot be solved remotely, a Bosch Service Technician can schedule an in-home appointment to resolve the issue, equipped with the necessary parts already in hand.

According to Statista’s Outlook report, Smart Appliances grew 31% from 2016 to 2017 with more infiltration forecasted year over year—so if you’re interested and want to know more, be sure to reach out to your Kieffer’s Trade Account Manager to stay connected.


Product Feature:  18” Perlick Refrigeration

The design community asked, and Perlick responded.  They recently created the industry’s first shallow depth refrigerator.  SOTTILE, Perlick’s 18″ Shallow-Depth Wine Reserve’s compact nature gives your customers the ability to store 20+ bottles of wine in a smaller footprint than a traditional 24″ unit.  Build into a kitchen island or stack to keep their favorite vintages at the perfect temperature anywhere in the home.


Key Features

  • Industry Exclusive 18″ depth for design flexibility
  • 32″ height with leveling legs
  • Designed for maximum capacity while adhering to strict 34″ counter height ADA-compliant requirements
  • Available with solid stainless-steel door, solid wood overlay door, stainless steel glass door or wood overlay glass door
  • Includes five (5) full-extension wine shelves
  • Product capacity is 20 wine bottles (750 ml) with room for additional bottles underneath
  • Wine Reserve temperature 40° – 68°F (factory set to 45°F)


Kieffer’s Advantage Trade Partner Program

Certified Installers

Over 100 years in the business- rest easy knowing you’re referring customers to a reliable appliance partner

Exclusive invitations to industry events

Dedicated Trade Account Manager

Access to special Trade Partner incentive programs

Contact your dedicated sales representative or visist www.kieffers.com/trade to register today


Kieffer’s Operations and Certified Installer Team

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